This picture depicts some of our competitors' works and it can be easily seen that it is substandard by all dictates of masonry business. Here, customer satisfaction was thrown out of the window. As seen on the pictures, the mortar was poorly applied as it is even on the actual bricks. The "X" shaped wall shows wrong brick restoration and as well the last picture shows the reckless application of mortar on the bricks. Again this re-pointing has hallmarks of lack of experience and apathy at work. The three pictures are of some of my competitors and they depict some prime examples of poor workmanship. This type of work is an embarrassment to a restoration specialist. This business isn’t always about the price quotation one gets from a contractor, one can quote a cheap price so as to entice a customer but at the end, shoddy work like this can be the order of the day. When poor workmanship happens, as in the above pictures, it cannot be easily repaired and it is actually more costly than it would have been if it was properly restored. It is better to have a realistic quotation and have quality restoration that will last for years rather than a cheap quotation that will end up with the homeowner having repairs performed every couple of years. Such works act as an eye opener so that in future engagements, customers will know to invest in choosing the right contractor to work with.

When a customer rushes for a contractor without taking time to review and analyze previous works, one can have such substandard work on their home that they receive no value for ones’ money spent. The mortar was awkwardly applied and smeared on the bricks therefore the not so appealing look is evident in the picture. The appearance it portrays cannot make a customer proud at the end of the day. When a customer fails to give pride of place to meticulous reviewing of a contractor before assigning a job, such substandard work will be a lasting impression. The only way to repair this type of damage, is to replace every single brick that was smeared. Unfortunately, there is a good chance that the exact type of brick (length, colour, and texture) will no longer be available and the repairs will be completed with bricks that will be matched as close as possible to the original bricks.

There can be no better way to describe this, terrible. There were no observatory rules employed in executing this brick pointing task. It lacks the masonry clout to stand out as neat job because it isn’t. As you can see, you end up with a smeared look that is not easily repairable. The neatness of this work is lacking, showing the substandard nature it portrays. This hopefully was done by someone who does it for a hobby and isn’t concerned about how the outcome will look which should be the groundwork for any contractor in any business. The "leopard" look is terrible and isn't something a home owner would be proud of. The "leopard" look will advertise to everyone that repairs were completed. Proper re-pointing is matching the mortar colour and the size of the original mortar joint. By performing those two critical functions, it will appear as if there was no restoration completed on the home, which will help in the re-sale of the home.